Privacy Policy

Launch Production and Design LLC · Last Updated: February 22, 2026

1. Introduction

Launch Production and Design LLC ("LaunchPAD," "we," "us," or "our") operates the LaunchPAD Portal at portal.launchhsv.com. The Portal is an all-encompassing platform for real estate content delivery, media management, and social media management. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Portal and our related services.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, company name, and professional role when you register or update your profile.
• Transaction Data: Property details, listing information, order history, and service requests submitted through the Portal.
• Media Content: Photos, videos, virtual tours, and other media files uploaded to or generated through our services.
• Social Media Credentials: Account access tokens for social media platforms you choose to connect for content management.
• Communications: Messages, support requests, and feedback you send to us.

Information Collected Automatically

• Usage Data: Pages visited, features used, timestamps, and interaction patterns within the Portal.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: Session cookies to maintain your login state and preferences.

3. How We Use Your Information

• Provide, maintain, and improve our Portal and media services
• Process orders, deliver media assets, and manage your account
• Schedule and publish content to your connected social media accounts
• Communicate with you about orders, services, and updates
• Integrate with third-party services you authorize (e.g., Dotloop, MLS platforms)
• Track media downloads and usage for licensing compliance
• Ensure security and prevent unauthorized access
• Comply with legal obligations

4. Third-Party Integrations

Our Portal may integrate with third-party services including but not limited to:

• Dotloop: Transaction management and document handling, authorized per-user via OAuth
• Square: Payment processing
• MLS Platforms: Listing data synchronization
• Social Media Platforms: Content publishing and analytics (Instagram, Facebook, LinkedIn, etc.)

When you connect a third-party service, we access only the data necessary to provide the integration. Each third-party service is governed by its own privacy policy. You may disconnect third-party integrations at any time.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate the Portal (hosting, payment processing, analytics)
• Authorized Users: Other Portal users you explicitly grant access to (e.g., your clients viewing their media galleries)
• Social Media Platforms: Content and metadata you authorize us to publish on your behalf
• Legal Requirements: When required by law, regulation, or legal process

6. Data Security

We implement industry-standard security measures including encrypted connections (TLS/SSL), access controls, secure credential storage, and regular security audits to protect your information. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Media assets are retained according to your service agreement. You may request deletion of your account and associated data by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of certain data processing
• Export your data in a portable format
• Revoke access to connected third-party accounts

9. Children's Privacy

Our Portal is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Launch Production and Design LLC
Email: [email protected]
Website: launchhsv.com